WHEN YOU PURCHASE A PRODUCT FROM PLATE-SONICS

THE FOLLOWING TERMS AND CONDITIONS ALWAYS APPLY

We will replace any electronics deemed defective for up to 60 days after purchase. After such time replacement components can be ordered thru Plate-Sonics. 

RETURN POLICY

Plate-Sonics will only accept returns per the following conditions:

1. The plate is proven defective and sent back to us within 7 days after receiving order. Customer must pay shipping. After Plate-Sonics has determined the item or component in question to be defective with no other visible damage, the customer can either opt for full refund of product including all shipping expenses or for full product repair or replacement with return shipping credited. In most cases if an item is defective only the defective component need be sent for return and replacement.

2. The product is damaged in shipping. The customer must file a freight claim.

3. The customer can request a return authorization from Plate-Sonics if not satisfied within  5 working days after receiving order. However the customer must pay all shipping expenses incurred in returning the product to Plate-Sonics. The product must be in its original working condition. After the return is inspected credit will be issued to the customer with a 20% restock applied from its purchased value.

LIMITATION OF LIABILITY
Plate-Sonics, nor its directors, employees, representatives will be liable for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, defect, in operation of our products or for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this Site or products purchased. Plate-Sonics is not liable for any misfortune of any kind befalling the customer by the direct usage, indirect usage, or physical contact of our products.

As always …Use common sense!

We here at Plate-Sonics are first and foremost musicians. The love of music and recording is what got us into the shop to build our first plate reverb. We were mystified in our search for complex,warm, analog reverberation indicative of our favorite recordings from the 60's and 70's. What we came up with made our recording experience so enjoyable that we thought we could share this experience with other musicians who wanted to add the same analog life to their recordings. Therefore, Plate-Sonics would like everyone who views this website to understand the following:

Plate-Sonics cannot control every variable involved with a plate reverb.  We can build them, make them work, and tune them to sound great to our ears. We promise that when the plate leaves our hands our welds are solid, the solder connections are good, and the driver/pickups work. Your plate  will never arrive D.O.A. unless it gets damaged in shipping, which is why we require insurance on all shipments. This is our formula for good business and personal attention to each plate we sell. We cannot promise anything above and beyond what we publish. For instance we do not guarantee a specific decay time for any plate. The times listed are approximate and represent the longest we have been able to achieve with a given size and are only there as a reference, not an o-scope derived spec. The plate you buy may have a shorter decay time than is posted and if you are looking for a particular length of decay you would be well advised to contact us before placing your order. Also, although we pre-tune the plate and test it before shipment, you will have to do some adjustment and tweaking before using. This is not a digital rackmount piece of gear rather it is an instrument and unlike mathmatical algorhythms a plate reverb is a reactive instrument that derives it's sound from what you put into it and how you treat it. While it doesn't require tuning as often as a stringed instrument, it will require maintenance with the season change like any fine guitar, piano, or drum set. Also keep in mind most plate reverb users traditionally run their plate through a "signal chain" including EQ, compression, limiting, delay, and gate to get the most out of the plate and achieve their "sound". We also recommend this operation to get the most out of our plates.